How does "Block Transition Until Approval" work (Not Service Desk)

[Neil Poska]

I see there is a rule in workflow creation to 'Block Transition Until Approval" and it probably is exactly what I need, but I see no documentation about how it works, and how one approves it, and how they get notified, etc. 

I am not using service desk, and the configuration screens relevant to the Service Desk approval process did not appear. I just added the rule and that's it. Now what?

Any help is greatly appreciated. Thanks.

[Matteo Vecchiato]

Hi @Neil Poska ,

Thank you for your post.

That condition is usually added automatically when the approval setup is done.

To configure an approval flow you can follow the following instructions:https://support.atlassian.com/jira-software-cloud/docs/set-up-approval-steps/ 

Hope it helps.

[Neil Poska]

Thanks! This is exactly the document I was hunting for. However, I am thwarted at the step to select ADD next to Approvals

There is no Approvals anywhere on the screen for me to add something to. I am using a company-managed space on Jira Cloud as the documentation says, but I do not have that option. I am also a site admin, so it shouldn't be a permission issue.

Am I missing something?

[Matteo Vecchiato]

Just to confirm, do you have premium license?

Then, is the workflow already associated to a workflow schema, and associated to a Jira project?

[Neil Poska]

Yes, that is all correct.

[Matteo Vecchiato]

The doc indicates to stay in the new workflow UI experience, but try to switch to the old one and add the approval from there.

[Neil Poska]

Great idea, but I already tried that. Nothing in the old editor either.

[Neil Poska]

When you select a workflow and edit it, do you see 'Approvals'?