How does "Block Transition Until Approval" work (Not Service Desk)

[Neil Poska]

I see there is a rule in workflow creation to 'Block Transition Until Approval" and it probably is exactly what I need, but I see no documentation about how it works, and how one approves it, and how they get notified, etc. 

I am not using service desk, and the configuration screens relevant to the Service Desk approval process did not appear. I just added the rule and that's it. Now what?

Any help is greatly appreciated. Thanks.

[Matteo Vecchiato · Accepted solution]

Hi @Neil Poska ,

Thank you for your post.

That condition is usually added automatically when the approval setup is done.

To configure an approval flow you can follow the following instructions:https://support.atlassian.com/jira-software-cloud/docs/set-up-approval-steps/ 

Hope it helps.

[Neil Poska]

Thanks! This is exactly the document I was hunting for. However, I am thwarted at the step to select ADD next to Approvals

There is no Approvals anywhere on the screen for me to add something to. I am using a company-managed space on Jira Cloud as the documentation says, but I do not have that option. I am also a site admin, so it shouldn't be a permission issue.

Am I missing something?

[Matteo Vecchiato]

Just to confirm, do you have premium license?

Then, is the workflow already associated to a workflow schema, and associated to a Jira project?

[Neil Poska]

Yes, that is all correct.

[Matteo Vecchiato]

The doc indicates to stay in the new workflow UI experience, but try to switch to the old one and add the approval from there.

[Neil Poska]

Great idea, but I already tried that. Nothing in the old editor either.

[Neil Poska]

When you select a workflow and edit it, do you see 'Approvals'?

[Matteo Vecchiato]

Hi @Neil Poska ,

I tried this followint steps:

Select the status "backlog", in the right panel appears the "approval section":

Click on "+" and configured as:

Then added the field approvers in the edit/view screen of related work type and then, in the work item view appears the required approval:

Important, the approval system apply on work items created after the change.

Where are you stucked?

[Neil Poska]

I am stuck because there is no Approvals section on my workflow editing page. I see yours and that would be great, but I do not have that option.

Are you sure you are not using Jira Service Management? I have that option on our JSM project, but not regular Jira projects.

[Matteo Vecchiato]

Hi @Neil Poska ,

I created a new trial and by default appears the approval feature.

The feature appears only if:

• The workflow is already assigned to a project (elsewhere it doesn't appears)
• It is required a premium license

You can activate an external trial you too to test.

[Neil Poska]

@Matteo Vecchiato I really appreciate your help here, but we are missing something here. My workflow is currently active on a project and we have a premium license.

Also, ROVO AI helper says that approval behavior is NOT part of Jira without 3rd party plugins.

But then again, the setup doc you sent me is very clear that it exists.

This whole thing is very confusing.

[Matteo Vecchiato]

Hi @Neil Poska ,

So, I suggest you to open a ticket in https://support.atlassian.com/contact/#/  writing to AI that you need to open a ticket to check the feature in your site

Regards

[Neil Poska]

Ok thank you @Matteo Vecchiato for your help on this.