How does Atlassian monitor account activity — and does API usage count?

[Nehemiah Rynok]

Hi community,

I received an email warning that my Jira app atlassian.net would be deactivated on 2026-07-14 due to inactivity. I wanted to understand how activity is measured and what I can do to avoid this happening in the future.

My situation: I have a Jira user account that I use primarily as a bot/automation account. The account interacts with Jira constantly through the Atlassian REST API using a Personal Access Token — creating issues, transitioning statuses, querying projects, and logging work. However, this account rarely logs in through a browser or the mobile app.

My questions:

1. Does API activity (REST API calls via PAT) count as "account activity" for inactivity monitoring purposes, or does Atlassian only track browser/app logins?
2. Is the inactivity warning at the site level (the whole Jira app) or the user account level?
3. What is the inactivity threshold — how long before a warning is sent and before deactivation occurs?
4. Is there a way to exempt an automation/bot account from inactivity deactivation?
5. Does opening the board in the Jira mobile app count as activity?

Any guidance from the community or Atlassian staff would be appreciated. Thanks!

[Marc -Devoteam-]

Hi @Nehemiah Rynok 

To answer your questions:

1. No this doesn't count as activity.
2. This is for the whole Jira app
3. Warnings will be sent before the threshold number of days, I can't say exactly. Deactivation will happen if none of the active users logged in for 40 days.
4. No there is not, user login ( from any user listed on the site) is required
5. I'm not sure, but I remember that if you log via the app on the instance this is counted as activity.

[Trudy P Claspill]

Hello @Nehemiah Rynok 

Welcome to the Atlassian community.

In addition to the information provided by @Marc -Devoteam- you may find this article I recently posted helpful. It includes the inactivity threshold and when the warning emails are sent, based on my experience. in the past 6 months..

Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline