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How do you reset an Atlassian account?

Steve Hamilton
Steven Hamilton
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November 23, 2020

I have a Jira project running.  Some of the users were unable to log in to Atlassian or have lost their passwords and now cannot log in.  How do I get their accounts reset so they can interact with Jira?

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Jack Brickey
Jack Brickey
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November 23, 2020

did you give them the URL? If so they should get something like below.

 

login.png

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Jack Brickey
Jack Brickey
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November 24, 2020

@Steve Hamilton , any luck here?

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Steve Hamilton
Steven Hamilton
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November 24, 2020

Thanks for the replies, I will have them try to get to this screen and see what happens.

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Maja Cvejic
Maja Cvejic
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April 8, 2025

Hi, did it work? 

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