How do you place an email link into Jira for internal support questions?

[Lillian Berish]

Hello,

I am trying to create a ticketing system of sorts that would be accessed by a link on the user's Jira home page or somewhere with easy access for all users. This link needs to open an email that would be sent to the admins that are supporting our Jira transition. I have not found a way to create a link like this.

[Earl McCutcheon]

Hi Lillian,

What you are describing sounds like something you could do with an Issue Collector configured to create the issue in the desired instance, in combination with a Rich text Dashboard gadget and a URL hack to trigger the issue collector by direct URL rather than embedded HTML or Java Code (As jira cloud does not allow the embedded code for security reasons)

The steps to set this up would be:

1. Create the "Issue Collector"
2. Pull the collectorId from the URL on the issue collector configuration page EXE:
   
3. On the desired dashboard add a Rich text Gadget
   1. Give it a title and insert a link:
      
4. For the Link format it using the ID that was collected at step 2 above and format it like the following noting Im using collectorId=5ca4601d in my EXE and you would need to modify to your value:

   https://<BASE_URL>.atlassian.net/rest/collectors/1.0/template/form/5ca4601d?os_authType=none

5. Save and you will have a link on the dashboard to trigger the issue collector like this:
   

Let me know if this line up with what you are looking for?

Regards,
Earl