How do i stop intercom integration from sending notes unless done
Hi,
I have Jira cloud and Intercom integration each connected to their appropriate systems, right now every time a work item is moved from status to status I get an intercom note added to the linked ticket and it is reopened.
I want to add a rule somewhere that I only get notes/the ticket is reopened only if the status is done.
I see that it atleast used to be possible through workflows: