How do i get a user portal submitted attachment in SD to trigger Value Changes in Automation?

[ccbbishop]

I have a rule set in Automation watching two projects, and when an attachment shows up in either one, it copies them to the other project. When a user submits through the portal, the attachment will show up in the servicedesk project, but it doesn't trigger the rule. If I drop an attachment into the project through the ticket directly, the rule works. 

[John Funk]

Hi @ccbbishop  - Welcome to the Atlassian Community!

I would go ahead and submit a support ticket for that:

https://support.atlassian.com/contact/#/

Please post the resolution back here so future users will know what happened. :-)