How do annual licencing tiers work for this specific Jira SW, Jira SM and Tempo configuration?

[Anis Salihić]

My company is planning to buy annual licences for 129 employees:

• Jira Software Standard – 73 licences
• Jira Service Management Premium – 84 licences
• Tempo – 129 licences

Although we plan to have 73 Jira SW and 84 JSM licences, the total number of Tempo users will be 129 because some employees will have both Jira SW / JSM licences while others will have either JSW or JSM.

Can someone please tell me which annual tiers do we fall into? 

Thank you,

Anis

[Marc -Devoteam-]

Hi @Anis Salihić 

Licensing for 3rd party apps relates to the largest tier of a Jira product.

So in your case you the Tempo license tier will be according ot the tier of JSM (84)

There is no summing up of users depending on them having JSW or JSM only license or having both.

[Anis Salihić]

Hi Marc,

thank you for your reply.

Just so I'm sure I understand correctly, could you please specify in which annual Tiers we fall into for each of the three products (JSW, JSM, Tempo)?

All 129 employees need to have a Tempo licence so I'm kind of confused about this part of you reply: "the Tempo license tier will be according to the tier of JSM (84)".

[Marc -Devoteam-]

Hi @Anis Salihić 

So you need to license JSW for 73 users, JSM for 84 users and Tempo for 84 user, as this is the highest Jira tier.

Tempo is for Jira is the tier for Tempo is related to the highest user tier of a Jira product.

If a user has a JSW license or a JSM license or both, this only relates to a single seat for Tempo, you don't need 2 Tempo licenses for a user using both Jira products.

[Anis Salihić]

Hi Marc,

the annual tiers for all of the three products are 51-100 and 101-200 (there are other ranges but they are not relevant).

Does your reply imply that we can be in the 51-100 annual tier for all (JSW, JSM, Tempo) products although we have 129 users that need to log time through Tempo?

[Marc -Devoteam-]

Hi @Anis Salihić 

So for all you will be in the range from 51 to 100 users.

As I mentioned, for Tempo is based on as user, just as Jira.

So if you need 129 individual users to write time in Tempo,  you need a jira product that also is licensed for 129 users, so in this case you need JSW for the tier 101 to 200 and all 129 users, who need to write time need a JSW license.

Tempo is an app addition to Jira and offers Time Writing functionality in Jira. It's not a separate product, only licensed users in JSW or JSM and granted access to Tempo can write time.

[Anis Salihić]

Ok, thank you, I think I understand how it works now, we need:

• JSW Tier 101-200 (for 73 employees)
• JSM Tier 51-100 (for 84 employees)
• Tempo Tier 101-200 (for the total 129 employees)

But I have to say that it is not really 'user friendly' in the financial sense that we have to buy tier 101-200 JSW licences that we don't need (we will only have 73 employees using JSW) just so that we can have the possibility to buy Tempo tier 101-200 licences. 

The fact that we can't just be billed for 129 individual Tempo licences (in the respective Tempo tier 101-200) for 129 individual employees that have either JSW or JSW or a combination of both is illogical.

[Marc -Devoteam-]

Hi @Anis Salihić 

Correct.

But this is how the license model works.

3rd party apps, are not individual products, but added functionality on top of the Base Jira product.