How do I update the billing emails?

[Hass Chapman]

I need to update the email address that receives the invoices every month. I tried to follow the instructions I found but the platform navigation and page information seems to have changed. What is the current way to do this?

[Blake E]

@Hass Chapman I added the email as a "Billing Admin" - I didn't have to invite user or anything.. 

Note, I did add "my-invoices@domain.com" as billing contact on bitbucket (on the old Licenses page) and then within new I added same email my-invoices@domain.com and it picked up the First/Last name I gave it on Licenses page.

Presumably... this worked

[Jan-Hendrik Spieth]

Lots of changes in the billing area as of late ...

@Hass Chapman For me, the old way at my.atlassian.com also still works. But I guess it's only a matter of time until our cloud instance also has the changes that you're already seeing ...

Where is that link "Atlassian Billing Console" sending you to? https://admin.atlassian.com/billing?

When I head to that "new" Billing Console, this is what I see:

I really don't want to try this, until I have to ;-)

What are you seeing there? Is this maybe the new, right place?

The documentation seems to be here:
https://billing-and-subscriptions.atlassian.net/wiki/spaces/NBASMC/overview 

Maybe this helps ... let us know, please. Like I said: I fear we'll all be in a similar muddle, soon ...

[Hass Chapman]

Hi, thanks for your reply. Yes, the link takes me to https://admin.atlassian.com/billing/ and there I can't find anywhere to edit the email addresses that should receive the invoices. 

[Valerie Knapp]

Hi @Hass Chapman , thanks for your question.

Have you tried  https://my.atlassian.com/products/index yet?

Each SEN is a different product license and you can open them to update the Billing email. This is what I have understood you are trying to do.

If not, please give us your feedback and either I or someone else will try to help.

Cheers

[Hass Chapman]

That is exactly what I am trying to do but I do not see the view in your screenshot. I see this:

And I can't find where in the billing console to change this. 

[Valerie Knapp]

Hi @Hass Chapman , ok, it looks like you are in the right place, what is underneath the white info box? Is there not this section with the contacts?

[Hass Chapman]

No. Just the box stating I can go to the billing console. 

[Valerie Knapp]

Hi @Hass Chapman , I'm sorry I've not been able to help. I would suggest you open a ticket with Atlassian Pricing, billing & licensing inquiries | Atlassian.

Thanks and good luck

[Mindaugas Dūda]

Hello @Hass Chapman

The invoices are sent to Organisation admin. Here are the steps to change email:

1. Login to admin.atlassian.com as Org. admin;
2. Click on the initials badge in the top right screen and select "Your profile";
3. Choose "Email" tab;
4. Update.


Regards,
Mindaugas

[Hass Chapman]

That appears to change my email preferences. How do I change a different email? We had a person from finance that received all the invoices but that person has now left the organisation and I need to send the invoices to someone else.

[Mindaugas Dūda]

Noted. Try visiting https://my.atlassian.com/products/index as @Valerie Knapp suggested. This should solve the problem :)

[Hass Chapman]

I wish it had...

[Cédric Counotte]

I have the same problem, visiting https://my.atlassian.com/products/index shows only 1 product out of 4, and my email is already on this single product but I don't receive any invoices!?

[Carlos Garcia Navarro]

Hi @Hass Chapman ,

Welcome to the Community! This other post may be helpful: https://community.atlassian.com/t5/Bitbucket-questions/How-to-change-the-email-address-for-invoices/qaq-p/959469

Are these the steps that you followed?

[Hass Chapman]

Yes, they don't work for Jira or confluence.