How do I share a specific ticket with a specific customer

[Romy Kinobi]

Hi Team,

I am currently using Jira's ticketing system to manage several clients' tickets. Recently, one of my clients has asked to be kept in the loop regarding a few of their tickets. As such, I am wondering if it's possible to share the specific tickets with that client, without the client being able to see the rest of my other clients' tickets in the workspace. In essence, the client will somewhat only have guest permissions.

Thank you.

[Manoj Kumar Gangwar]

Hi @Romy Kinobi ,

Welcome to the Atlassian Community!!

You may use Issue Security to show the specific Issues. Please refer to the below doc-

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/