How do I set search criteria to customer name field?

[Wyllow Franklin]

I am struggling to update a ticket when I cannot use the search bar with the name from the customer field

[John Funk]

Hi Wyllow - Welcome to the Atlassian Community!

Can you share some screenshots or describe there you are doing that? 

[Wyllow Franklin]

I was trying to search in the board search bar the name of the client from the customer field - it looks like I can find it if I use the search bar at the top of the screen.

[John Funk]

Is the Customer field is on the card on the board, you should be able to search the board search. 

[Wyllow Franklin]

When I created the card, I moved the customer field so I can see it at a glance. When I am searching for a card (that might be in resolved or closed) for information by the customer name, I get a blank board with no cards matching that search.

[John Funk]

Can you share a screenshot? I am confused as to if the field is on the card or not

[Wyllow Franklin]

The field is on the card - under the summary field - it is the custom field for customer

[John Funk]

Do you see a customer name in there? 

[Wyllow Franklin]

On the card the name shows under the summary field - in the search bar it makes the board blank with 'nothing matches this search"

[John Funk]

What type of field is the Customer field? Is this a text field? Is this a custom field you created?