How do I reorder the backlog tickets?

[Nora Bylsma]

I am currently trying to reorder backlog tickets and when I move the ticket it goes back to the original spot that I moved it from. I use to be able to order them manually to prioritize for the team and now I unable. Is there something that I am missing?

[John Funk · Accepted solution]

Hey Nora,

See Andy's response in this post:

https://community.atlassian.com/t5/Jira-Software-questions/Unable-to-move-prioritize-issues-drag-drop-within-backlog/qaq-p/1328476

[Nora Bylsma]

Thank you John!

I was going to submit a support ticket, but I tested the board out again this morning and rearranging is working again. If it happens again though I will follow the support steps. 

Thanks!

[John Funk]

Yes, someone else created the support ticket and it got fixed.  :-)

Can you click on the Accept answer button above so we can close one out? Thanks!