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How do I get the data from my deactivated cloud subscription site?

Jonah Johnson
December 28, 2025

My cloud subscription apparently lapsed and my jira projects/all data are going to be permanently deleted soon apparently. How do I fix this or get my data? I need my workflows/tasks.

Request ID: d74af06a1e6144c5905a8ea728a30424

1 answer

3 votes
Trudy Claspill
Community Champion
December 28, 2025

Hello @Jonah Johnson 

Welcome to the Atlassian community.

You can contact Atlassian Licensing/Billing/Pricing Support for assistance by completing the form at this site.

https://www.atlassian.com/company/contact/purchasing-licensing

Trudy Claspill
Community Champion
January 1, 2026

Hello @Jonah Johnson 

Were you able to contact Atlassian? Were you able to get your data?

Jonah Johnson
January 5, 2026

I'm not sure - they gave me data deletion terms but I believe I'm in the data retention timeline so I followed up

 

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