I need to run a report for my manager that details how many cases my CSR's have completed in the last month, quarter, year, etc.
Community moderators have prevented the ability to post new answers.
You can create a filter for the duration you want like this:
status changed to X during ("date1, date2)Then use the filter in a pie chart gadget using statistic type as "assignee". Instead of status, you can also using resolution in the filter.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.