The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
  • Community
  • Q&A
  • Jira
  • Questions
  • How do I get emails from Jira to convert the account ID in the message to something human readable?

How do I get emails from Jira to convert the account ID in the message to something human readable?

Bob Clewell
May 14, 2020

Right now emails from our Jira system have long, non-human readable account Ids whenever someone is tagged in the message. E.g.

 

[~accountid:5b7579016162c5067c1338a4] [~accountid:5a30007da26b7d32042a5b78] Thanks for the quick fix here!

 

It makes the email part of the product unusable. How can I convert these to what I see within Jira on the actual ticket?

0 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.