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How do I get an email address checked for a block?

Rosie Newiss
June 19, 2024

 

 

User is not getting any password reset emails since we reactivated his account. How do I check if their is block on their email address? Nothing in his quarantine or junk folders.

reggie.mena@burberry.com

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Answer accepted
John Funk
Community Champion
June 19, 2024

Hi Rosie,

You need to open a support ticket with Atlassian and have them check the Suppression list for the email address. 

https://support.atlassian.com/contact/#/

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