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How do I get an actual person to help me with account deletion?

How do I get an actual person to help me with account deletion?

I recently had to make an account with Atlassian to download the video sent by my mentor via Loom, which she uses as her education platform.

Atlassian automatically subscribed me to Loom Business + AI which I do not need and now it won't let me delete my account even after I cancelled the subscription, saying I'm the last admin tied to a billing account....?! (what does that even mean, I have no subscription, no payment method registered, no upcoming billing schedule...)

Live chat function only circles people back to articles and I'm hoping to find an actual human being who can help me out.

If anyone had a similar issue and got out of this, please help

2 answers

2 votes

Hello

I imagine you've already tried the information in these articles

https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

https://community.atlassian.com/forums/Confluence-questions/How-to-delete-my-Atlassian-account/qaq-p/3202576

Regards

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0 votes

You would need to contact Atlassian Support, use this link

Use the account and payments option, if you still can't proceed, let me know here. I will then notify Atlassian Support for you.

They will then reach out to you via this community post

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