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How do I get access to my information again?

Justice Castaneda
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August 8, 2025

My team was using the free Jira version and did a free trial of the premium version in hopes we could get someone added. We assumed that once the free trial was over, it would just drop back to the free version. That did not happen and instead it suspended our accounts and we cannot access our boards. We never paid and when going into our billing details you can see we have no invoices. Are we going to have to pay to get access again or is there anyway we can those files? 

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