How do I find a ticket by the ticket number?

[Clay Barclay]

I found tons of information about how to do very complex searches but not one article explaining how to just find a ticket by its number.  i.e. AJAX-642 

When I  type that into search field it says:

"Error in the JQL Query: Expecting operator before the end of the query. The valid operators are '=', '!=', '<', '>', '<=', '>=', '~', '!~', 'IN', 'NOT IN', 'IS' and 'IS NOT'."

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Clay Barclay ,

welcome to the Atlassian community!

Here your jql :

issuekey = AJAX-642 

Hope this helps,

Fabio

[Clay Barclay]

That will do thanks!

[Fabio Racobaldo _Catworkx_]

you're welcome @Clay Barclay 

[Aditya Sivaraman]

Hi @Fabio Racobaldo _Catworkx_ I had a similar question. Can you please elaborate on your response? As I type in "ISSUE KEY=ES-156" on my JIRA service management system on the issue search section of the ticket range, it comes up with a no results screen.