How do I enable "mentions" in Jira on demand

[Bernardo San Juan]

Hi,

I have Jira admin permission in our epages Jira Ondemand instance. I am trying to use the mention feature in the comments field by typing "@ + username" but the autocomplete is not popping out. When I type "@username" and click on enter, the system would not tag the user.

Could you please direct me to the documentation that guides you on how to set mentions please?

Cheers!

PD. the @+username works on our confluence, but not in Jira

[David Toussaint [Communardo] · Accepted solution]

Hi, you need two things for it to work in JIRA:

1. The global Permission "Browse Users"
2. The Renderer of the field you are using (e.g. comment field oar any custom filed) needs to be "Wiki-Style Renderer"
   1. set this in the corresponding field configuration

That's all that's needed. Also this actualy should work out of the box in JIRA ondemand, have you played with any of the two points before?

[Bernardo San Juan]

Hi,

Thanks for your quick reply, let me respond to your question, and eventually close the ticket tomorrow as right now I am wainting to get a response from someone in my team.

Cheers

[Bernardo San Juan]

I'm back, it worked. Again, thks for ur quick reply and detailed explanation :)