How do I delete my account?

[Ольга Томілович]

I cannot delete my account olga.tomilovych.work@gmail.com. I also need to delete the company "iqmarketing" created within this account. How do I do this? Thank you!

[Pablo V_]

Hi @Ольга Томілович 

Be prepared, as this can be a multi-step and lengthy process. Retention periods apply before a full removal is performed on the Atlassian side.

The core steps are to remove the organization first and then proceed with deleting your account.

You need to follow the instructions detailed in: https://support.atlassian.com/organization-administration/docs/delete-your-organization/

Then, before your account can be deleted, you may need to resolve anything blocking the account deletion. If you are the primary billing or technical contact—or the only billing admin—you must finish deleting the site first. See https://support.atlassian.com/atlassian-cloud/kb/deleting-your-atlassian-account-when-you-are-the-billing-or-technical-contact/ for more info on this specific point.

After that, you can delete your personal Atlassian account: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ 

I hope this helps you!

- Pablo / ServiceRocket SSE