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How do I contact Atlassian support

avillaflor
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May 5, 2026

I am hoping this can reach their support. I am trying to open a ticket but our URL is not recognized.

 

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Bill Sheboy
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May 5, 2026

Hi @avillaflor 

What is your license level and role

  • Customers on a Free license cannot submit tickets to Atlassian Support  
    • Free license customers use this community forum for support from other customers and Atlassian team members who see the posts
  • For customers on a paid license, only the Product Admin or Org Admin can submit tickets

 

Kind regards,
Bill

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