How do I change the e-mail address to which invoices and billing notes are sent?

[Ofer Ballin]

How do I change the e-mail address to which invoices and billing notes are sent?

[Fazila Ashraf]

Hi @Ofer Ballin 

Welcome to community!

https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/#Add-a-billing-admin should help you with this. 

[Andreas Kemper]

Hello Fazila.
We are facing the same challenge.
We are looking for a way to change the recipients of the monthly billing mail.
However, a new billing contact or admin is not an option for us.
A billing contact has too many authorisations.
So far we have not found a place in the billing administration where we can change the recipients.

Cheers
Andreas

[Fazila Ashraf]

Hi @Andreas Kemper 

Is my understanding correct that you know how to add a new billing contact but you do not want to add as they have more access?

A billing contact can:

• Manage payment details

• Pay invoices

• Add and remove billing admins and business contacts

• Upgrade, downgrade, and cancel plans

• Receive billing-related emails and notifications

Which of these you do not want them to do?

[Andreas Kemper]

Hello @Fazila Ashraf.
Thanks for the quick response :-).

I don't think the problem is that complicated.
Currently, the mails with the invoices are sent to the two contact addresses that are stored as billing contacts in the system.

However, I would now like the email with the invoice to be sent to an additional recipient. This recipient does not work with Jira at all.
So I don't need to manage any authorisations or roles.

Can this be set somewhere?

Best
Andreas

[Fazila Ashraf]

ah, i do not think so.. 

But if they get through the trouble of setting up the account one time, then they can skip future logins and watch only the billing related emails. :)