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How do I change the JSD template from a "Basic Service Desk" to a "Customer Service (Desk)"?
Ellen Sulerzyski
March 2, 2020 edited
Our JSD was incorrectly set up to use the Basic Service Desk template. It really needed to be set up as a Customer Service (external). We have no data in the instance yet so I don't need to worry about that. Where do I got to change the template (which will change the issue types). Thanks
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