How do I cancel Jira Portfolio

[Dmitri Wolf]

I signed up for the free trial and don't like it. I tried to cancel via mobile device but could not find out how. Now I am on desktop and still cannot find out how to cancel this. I have been charged for it already and am not happy about that.

How do I cancel this product?

[Thomas B]

@Dmitri Wolf - free trail shouldn't auto renew so just disable the add on:

1. Jira Administration > Manage Apps
2. Find 'Portfolio for Jira' 
3. Click 'Disable'

This should disable Portfolio and the trail will expire. I don't think auto-renew is enabled unless you specifically opt-in. If so, just login to you Atlassian account go see your licenses https://my.atlassian.com/ and cancel. Hope this works!

Thanks!

[Dmitri Wolf]

Your instructions are correct but your answer is not.

Free trial does renew automatically. 

I cancelled the same day I was charged (Friday) and now I have paid for the month but have no access to Portfolio for the month. No refund was applied.