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How do I auto-assign a watcher when a ticket moves to a certain status?

Lyndsay Pistella
November 1, 2018

I just have JIRA Software so I can't use the Approval option when setting up the Workflow. There are two approvers of Art tickets. When tickets are moved to Review, both the approvers need to be made aware.

I have one set as the assignee and I was going to make the other a watcher. I couldn't find a way to make it automatically assign someone as a watcher when tickets transition to a certain status. I also tried making an Approver custom field, but I couldn't set up any notifications for it. 

So if anyone has any suggestions on how to make the outcome that both the leads for art are notified and watching Art Tickets that are moved to In Review, I would greatly appreciate it. :-)

2 answers

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Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 1, 2018

Hello Lyndsay,

The best option would be the one you tried with the custom field:

- Create a 'User Picker (multiple users)' Field to add your users that should be notified

- Add the field to your project screens

- Add the field to your notification scheme:

Screen Shot 2018-11-01 at 16.37.55.png

Please, let me know if it works for you.

Lyndsay Pistella
November 1, 2018

That worked! Thank you so much!

0 votes
Lyndsay Pistella
November 1, 2018

Thank you so much, I will try that now! I will let you know how it goes. :-)

Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 1, 2018

You are welcome, Lyndsay.

We will be waiting for your feedback to know if it worked.

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