How can we reset the view setting for a user in a kanban board

[Shields_ Yves]

Hi, 

An user are not able to see anymore the field in the view setting for a Kanban board.  How can we resolve this issue

Thank you

[Trudy Claspill]

Hello @Shields_ Yves 

Welcome to the Atlassian community.

Can you provide screen images showing us what the user sees vs. what other people see?

[Shields_ Yves]

Hi, 

This is what the user have currently in the view setting :

In the Field section, most of them or not visible.

This is what I have on my side :

Thank you

[Trudy Claspill]

Thank you for sharing those images.

Are you and the users viewing the same board?

[Shields_ Yves]

Hi, 

Yes we are in the same project, the same instance of jira.

Thank you

[Shields_ Yves]

Hi, 

Any update?

Thank you

[Trudy Claspill]

I recommend that you reach out to Atlassian Support on this question.

https://support.atlassian.com/contact/#/