How can we creat the Teams chat automatically when we submit the bug/defect in the jira

[Xuwei]

Now we can get the mail when the bug/defect was created in the JIRA, but the mails cannot be found as quickly as possible.

So we need to have the new Teams chat for the bug/defect when the bug/defect was created in the JIRA and all related members can found this tichket immediately.

[Bill Sheboy]

Hi @Xuwei -- Welcome to the Atlassian Community!

What version of Jira is your team using: Cloud or Server/Data Center?

And what do you mean by "...but the mails cannot be found as quickly as possible"?

• Do you mean the team is not reading the emails,
• the emails are not sent quickly enough, or
• something else?

Depending upon your Jira version, and available addon apps, it may be possible to directly send the message to Microsoft Teams. 

After you answer the above questions the community will be better able to assist you.  Thanks!

Kind regards,
Bill

[Xuwei]

Hi @Bill Sheboy 

Thank you very much for your reply.

For the "...but the mails cannot be found as quickly as possible", it means: mails is not obvious and The person who receives the email can't find out in time.

We want to create a issue chat in the TEAMS when the Blocker/Critical issue was submitted in the JIRA, the chat in the  TEAMS can be found and checked in time.

[Bill Sheboy]

Thank you for that information.

It appears you are using Jira Server/Data Center version.  Next check with your Jira site admin to learn what addons/apps you have available, as one of those will be needed to send messages directly to MS Teams.

For example, if you have the full version of Automation for Jira installed, you could create an automation rule to send the notification to an MS Teams channel: https://confluence.atlassian.com/automation/jira-automation-data-center-and-server-993924595.html