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How can i use JIRA JQL to find fresh desk tickets

Eran Roiter
Contributor
November 24, 2024

Hi all,

Does anyone know how can i with the use of JQL, find for example rather a ticket in Jira is linked to a Fresh desk ticket?

Thanks!  

1 answer

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 24, 2024

Hi @Eran Roiter , you would need to have some custom field or label indicating a FD ticket. In the past when I incorporated fresh desk into my Jira projects, I would include a fresh desk link. I'm unsure if whoever set this up, included such information in your instance.

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