How can i delete jira account?

[Steven Nunn]

I downloaded jira by accident and need it deleted. I'm the admin and it keeps giving me an error:

User is last billing admin of a transaction account that has one or more active entitlements.

How do I delete??

Thank you.

[Trudy Claspill · Accepted solution]

Hello @Steven Nunn 

Welcome to the Atlassian community.

You will need to cancel your subscription to the app. It can take some time for Atlassian to process that cancellation. Until they do you will remain the billing admin for the subscription 

Refer to

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

https://support.atlassian.com/organization-administration/docs/delete-your-organization/

[Steven Nunn]

Thanks! I really appreciate your response. I was able to cancel my subscription. I tried to log into my url and it said:

your Atlassian cloud product has been deactivated due to cancelation and data will be permanently deleted shortly.

So I assume I'm good to go?? It'll delete itself?

[Trudy Claspill]

The Jira Data will be deleted automatically. When that happens you should be able to delete your Atlassian Cloud Organization if you have no other subscriptions. And then you should be able to delete your login account.

[Steven Nunn]

Perfect. I really appreciate your time in helping ease this frustration. 

Thank you,

Steven