We have a user who is experiencing issues with Atlassian two-step verification. The user is repeatedly required to obtain and use a Recovery Key, which is causing ongoing access difficulties.
We investigated the issue and attempted to identify an administrator who could manage or reset the user's two-step verification settings. However, we could not find any existing Atlassian administrator account with sufficient permissions to manage the affected user's authentication settings.
Could you please assist with:
- Determining why the user is repeatedly being prompted for a Recovery Key.
- Identifying whether the user's account is managed by another Atlassian organization.
- Advising how administrative access can be recovered or assigned for management of the user's authentication settings.
- Advising whether the user's two-step verification or recovery key requirements can be reset.
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