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How can a customer in a Jira Service Management board fill out my public form in a Jira board?

Allison Aycock
Allison Aycock
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June 18, 2025

I have a public form in a Jira board for work intake across the business which works great so long as the person is not identified as a customer. As soon as someone uses our IT groups Jira Service Management board, they become a customer and can no longer submit my form in my technology groups Jira board. 

 

How can I get around this and make it so that people can fill out my form no matter their Jira status? 

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