How can I set up an inbox for CSM forwarding in a company managed business space?

[Ben Bezark]

It does not seem it is possible to add the CSM Inbox to a business project, but I do not see anything in the docs that says this feature is limited to Software projects.

[Trudy P Claspill]

Hello @Ben Bezark 

Welcome to the Atlassian community.

Can you provide a link to the documentation you are referencing?

And do you mean "CMS" as in your title or "CSM" as in the body of your post?

[Ben Bezark]

Thank you for the reply, yes, I meant CSM - I was looking at this doc on setting up Forwarding: Forward work items to other spaces | Customer Service Management | Atlassian Support

I only see the option to add an Inbox in company managed software projects, not JSM spaces or company managed business spaces. I just want to make sure I am not missing something that would allow forwarding to those spaces.

[Trudy P Claspill]

I have not been able to get the Inbox option to show for any projects in the sites where I have administrator access, which may be due to the subscription plans on those sites.

I recommend that you ask your administrators to open a support case with Atlassian directly to get clarity on the availability of the feature in your environment.

It would be great if you report back here what you find out, so the community can learn from your experience.