How can I set fields to required based on a checkbox value on the close issue transition?

[Deleted user]

Hello,

my problem looks like this:

We got a customcheckbox "complaint" with values (yes / no).
When an agent wants to close an issue, then the following 2 options would be...

if compliant = no -> the issue can be closed and nothing happens

if compliant = yes -> an new screen "Classify the compliant" should open with 5 required fields (drop downs and numerics), which will then be filled by an agent and after the values were saved the issue can be closed finally

Thanks in advance.

[Tarun Sapra · Accepted solution]

Hello @[deleted]

Since you have Script Runner plugin installed, a similar question has already been answered here

https://community.atlassian.com/t5/Jira-questions/Show-transition-screen-conditionally-based-on-field-value-in/qaq-p/686294

[Tarun Sapra]

If you don't want to use parallel transitions, you can use the following way of implementing it

https://community.atlassian.com/t5/Jira-questions/Script-Runner-Condition-to-Show-Specific-Screen/qaq-p/14060

[Alexey Matveev]

Hello,

You would need an add-on for it.

For example, you could use the Power Scripts add-on.

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could use the Live Fields feature:

https://confluence.cprime.io/display/JJUPIN/Live+Fields

You could create a screen with an addition tab with the required field. Then you could wirte a script like this:

if(argv["customfield_10100"] == "Yes") {

lfShowTab("Fields Tab");

if (isNull(argv["customfield_10101"]) || isNull(argv["customfield_10102"]) || isNull(argv["customfield_10103"]) || isNull(argv["customfield_10104"]) || isNull(argv["customfield_10105"])) {

lfDisable("editSubmit");

} else {

lfEnable("editSubmit");

}

} else {

lfHideTab("Fields Tab");

}

customfield_10100 is the radio button field

customfield_10101 - customfield_10105 are the required fields

[Deleted user]

Thanks, we already run Script Runner on this instance, could we also do it with this addon? I'm not really into coding but I thought about the option to add a script runner behaviour for this problem. My problem here would be, that the script only needs to be triggered if the value of "complaint" = yes otherwise the script shouldn't run and the ticket will be closed like usual.

[Alexey Matveev]

You definitely can do it with the ScriptRunner. But I do not have a ready script :(