How can I reuse issue templates in different projects on WBS Gantt-Chart?

[Andrea Fontanini]

I use the cloud version of WBS Gantt-Chart Jira.

I read here that it's possible to reuse issue templates in different projects https://docs.ricksoft-inc.com/wbs-gantt-chart-for-jira-cloud/release-notes-wbs-gantt-chart-for-jira-cloud-1--31

But in the field "Issue template share project" of the configuration settings I can't find any issue template share project (1).

At the same time here I read how to create issue templates: https://docs.ricksoft-inc.com/wbs-gantt-chart-for-jira-data-center-and-server-0914/managing-an-issue-template . In the site I read to use the option "issue template" (left picture), but in my view I can't find that option, as shown in the right picture

[Alessandro Portela Cristiano · Accepted solution]

Hello @Andrea Fontanini,

Alessandro from WBS Gantt-Chart support team here - allow me to address the questions you posted below:

in the field "Issue template share project" of the configuration settings I can't find any issue template share project (1)

In the Issue template share project field, you need to insert the name of the Project in which your templates are stored; Sometimes it can be confusing if you are looking for the WBS Gantt-Chart name instead.

At the same time here I read how to create issue templates: https://docs.ricksoft-inc.com/wbs-gantt-chart-for-jira-data-center-and-server-0914/managing-an-issue-template . In the site I read to use the option "issue template" (left picture), but in my view I can't find that option, as shown in the right picture

There are some differences in the user interface for WBS Gantt-Chart Server/Datacenter (On-premises) and Cloud.

The article you fund was referring to the On-premises version of the app. The template view is available when you open a Gantt Chart using the following path from your Jira's top navigation bar:

Apps -> WBS Gantt-Chart -> Your Gantt

Then, the Template will be available as a button on the rightmost corner, as seen in the screenshot below:
In case you want to read more, this is the link for the Cloud version https://docs.ricksoft-inc.com/wbs-gantt-chart-for-jira-cloud/managing-an-issue-template

Hope this helps to clarify your questions. Please do reply if there is anything else we can help you with!

Kind Regards,
Alessandro C. | Support Engineer
Ricksoft Support Team