How can I reactivated my organization who are desativated by innactive period?

[Samuel Henrique]

I had my organization, but I had a tragic in my life in these months ago. When I return use Jira, my organization was deleted by innactive period, I follow the steps to reactivate my organization, but, I need construct one organization again. How can I recover organization was deleted?

The organization name previously named: sanarielsen.atlassian.com

[Trudy Claspill]

Hello @Samuel Henrique 

Welcome to the Atlassian community.

I'm sorry for the tragic event that occurred in your life.

If you were using only Free subscriptions your products would have been deactivated after 120 days of inactivity.

After that deactivation there is a limited period of time during which the products can be reactivated. That grace period is 15 days or 60 days depending on your Billing experience.

https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/

If the grace period has expired then your data has been permanently deleted.

[Samuel Henrique]

Ohh, thanks for the words, Trudy.

About answer, the problem is, when I enter in admin.atlassian.com . The system request me create a organization again, Its not problem? Because, per account free is just allowed have 1 organization? And If I can possible recover my previously organization, I not lose these access recovered?

[Trudy Claspill]

Hello Samuel,

If all the products that were in the organization were Free and have been deactivated, and the the grace period has expired, then your Organization also would have been deleted.

You will not be able to recover anything. You will have to create a new organization.

[Benjamin]

Welcome to the community @Samuel Henrique . Hopefully, you are in a better place. 

[Samuel Henrique]

Thanks Benjamin! Its was my first post in the community. Im so happy for the regards :)