How can I notify an email when an incident is created?

[Jordan Párraga Cedeño]

Hello, I need that every time an incident is created, it is automatically notified and added to a user (mail).

Additionally, can you categorize dependence on the level of the incident, notify a specific user?

[Petter Gonçalves]

Hello Jordan,

In order to properly notify a specific user when an incident is created, you just need to add him into the Create issue notification under project settings > Notifications.

To add him as the assignee when the issue is created, you can set him as the default assignee under project settings > Details.

About this sentence:

Additionally, can you categorize dependence on the level of the incident, notify a specific user?

I believe you are asking to not notify and assign all tickets to that user, but only the ones that have a specific priority. Is it correct?

If I have understood it properly, I believe it can not be configured only to a specific priority, but instead to a specific issue type.

Explaining better:

1 - Instead of using priority, you can use a different issue type to define the "High" priority issues with its own separated workflow. Then:

      - You can use the update issue field post function in the create transition of the workflow to assign the issue to the specific user (Not using the default assignee under project settings > Details)

      and

      - Configuring the assignee of the issue in the project notifications under project settings > Notifications, so the user will be notified as soon as the issue is assigned to them.

Let me know if this information helps.