How can I make link to open in JIRA new version for mention notification in Dashboard

[Anju Shrestha]

Hi everyone,

I would really appreciate your help on this: 

When I click on mention notification in new JIRA dashboard, the page opens in old JIRA view. Is there anything I can change in Notification Settings or it is just a new issue introduced in new version of JIRA. I am not seeing this as an issue with other notifications.

Thank you in advance!

[Petter Gonçalves · Accepted solution]

Hello Anju,

Welcome to Atlassian Community!

Could you please provide us a screenshot displaying your dashboard and what is the gadget you are clicking to open the issue in the Old Issue view?

I have tested with the Activity Stream, however, once I clicked the issue it opened in the New issue View:

That being said, can you please check if your profile is configured with the New issue view? To check this, click on your profile picture at the bottom-left corner of the application > Settings > Turn-on the New JIRA issue View:

We will be waiting for your answer to provide you more useful suggestions. :)

[Anju Shrestha]

Hello Petter,

Thank you so much for your time looking into this in detail and responding. Now I am realizing I could have included screenshot to make it more clear. My profile is actually configured with New issue view.

I was actually referring to notifications in bell icon on left vertical menu bar when someone gets mentions in the comment. Please see screenshots below.

If I click on the link where I am mentioned then page opens in old JIRA view. FYI, I am seeing this happening only if someone mention me in the comment.

Please see screenshot how it actually opens after clicking on the link. I believe this is not view in new JIRA version. 

Hope that helps to determine the issue. Please feel free to let me know if you have any other questions!

[Petter Gonçalves]

Hello Anju,

thank you for your detailed answer.

In fact, we were already aware of this behavior in JIRA and opened a task with our development team to get it fixed:

New issue view should appear when user gets a notification of being mentioned in a comment

Feel free to vote and watch the task to increase its priority and also receive notifications about any updates.

Let me know if you have any questions. :)

[Anju Shrestha]

Hello Petter,

Thank you for letting me know that it's been already reported and dev team is aware of it. Actually, I never could find this in my search prior to posting this in the community so thank you for providing the link as well. I will definitely watch and vote for this as this would completely make a lot of difference to significant amount of users.

I appreciate your help on this! :)

[Petter Gonçalves]

You are welcome, Anju!

Have a nice day and please don't hesitate to contact us again everytime you need. :)