How can I grant myself global permission on an account i created?

[Yvette Garcia]

Hello, 

I am trying to integrate my Jira account into my Monday.com account. In order to do so, I need to have global permissions. I'm unsure why as the account creator I do not have them, but can anyone direct me to how I may be able to do so? 

I'm attaching screenshots of my permissions page which don't indicate specifically which kind of access grants the global permission. 

Please advise

[John Funk]

Hi Yvette - Welcome to the Atlassian Community!

Every user for a Free account has full permissions. What are you trying to do that it says you can't do? 

Also, that might be a limitation of a free account - but not sure. 

[Yvette Garcia]

Hey John, 

Thanks for your quick reply and help! I'm trying to integrate Jira into my Monday.com platform. When I try to setup the integration, I keep receiving a notification indicating I need global permissions. (see below). I do have a free account but there isn't anything on their pricing options that indicates this is a limited feature to paid plans. 

Any advice?

[John Funk]

Hmm, that is strange. Here is a screenshot of all of the groups I am in for my Free instance. Make sure you are a member of each group. 

[Yvette Garcia]

Thanks @John Funk

What is your product role in each group?

Do you know how to change it from user to product admin? 

[John Funk]

I have two products - Jira Software and Jira Administration. 

My product role in each group is Product Admin.

Are you in all of those groups?