How can I get around the "Something went wrong" message when trying to load the Jira Cloud addin.

[Andy Clark]

When I try and add the JIRA Cloud plugin, either within Outlook client or Outlook online I get the following error message.

[Gor Greyan]

Hi @Andy Clark

Welcome to the Atlassian Community!

Unfortunately, Community members don't have access to your Microsoft 365 environment, so we can't see the underlying reason behind the generic “Something went wrong” message.

Since you're getting the same error in both Outlook desktop and Outlook on the web, I would first ask your Microsoft 365 administrator to check whether installation of third-party/Office add-ins is restricted for your account or organization, and whether Jira Cloud (Official) is allowed in the tenant.

Regards,
Gor

[Andy Clark]

Hi,

Thanks for the response.

This is only happening to one user in our environment.  The frustration is that it doesn't provide any logs or further information.  We ruled out a device issue as the error occurs in both the web and think client.

Unfortunately we're stuck on how to proceed.

Thanks

Andy