How can I fix this issue? attached is the screenshot of error.

[Amroz Alam]

[Matteo Vecchiato]

Hi @Amroz Alam ,

If it is a first installation, I encourage you to follow the following tutorials:

https://support.atlassian.com/jira/kb/startup-check-creating-and-editing-the-dbconfigxml-file/ 

https://confluence.atlassian.com/adminjiraserver073/connecting-jira-applications-to-a-database-861253039.html 

If it is a production or test instance already configured, probable you server hasn't connection to database or the database is stopped.

Hope it helps.

Regards

[Vronik]

Hi

Have you followed the steps recommended by the error? Have you checked the connection and that the database is active? I understand you've already tried those steps correctly. If so, please let us know so we can help.

Regards