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How can I fix JIRA installation problem on AWS EC2?

zack p
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November 10, 2018

I have a problem for a few days with EVERY EC2 INSTANCE that I create. I set up the group security, the jira installation file, the database. Then I open the installation URL and a DB test connection is working but when I submit, it take a few minutes loading then the whole server is down and the installation is aborted.

BTW : I'm new in AWS so I only changed and added ports in the security group.

Some Screenshots :

DB connection :

1.png

Submit

2.png

 

Instance down

3.png

 

Inbound Traffic

Security group in.png

 

Outbound Traffic

Security group out.png

 

 

 

 

1 answer

0 votes
Nic Brough -Adaptavist-
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November 11, 2018

The error message is saying that Jira is not running there.  You will need to read the application log file to find out why it has stopped.

Look for <jira home>/logs/atlassian-jira.log first, and if that does not tell you why it has stopped, <jira install>/log/catalina.out

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