I do not have a custom department field, however I do notice the department mentioned below the org chart in the user profile when I search the name of the person under Teams.
Hey @Archana Sahu ,
Searching/filtering items in JQL by the "department" attribute from the user's Atlassian profile is not yet supported. There's a feature request for it: JRACLOUD-73346: JQL Search Atlassian account User Profile Attributes
As stated in the suggested workaround, you could use custom fields, components or labels to define these values somewhere on each item.
Cheers,Tobi
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