How can I delete my account?

[Deleted user]

I would like to delete my account.

I went to the following page and clicked on "Delete Account" from "Account preferences".

-> https://id.atlassian.com/manage-profile/account-preferences

Then the following message appeared.

>You can't delete your account

>Your account can't be deleted because:

> Your Atlassian Account is listed as the primary billing and technical contact for the following active sites: inclined.atlassian.net.

> You'll need to cancel your site subscriptions or assign a different billing and technical contact.

> Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ

I have read the support documentation but do not know what I should do.

I am registering as an individual, so I can't change Billing or Technical Contact to someone else.

Please tell me how I can delete my account.

[Pasam Venkateshwarrao · Accepted solution]

Hi @[deleted] 

Welcome to the community,

if you delete the account also still it will be for 14 days refer the article https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

[Deleted user]

Thank you for your reply.

I understood from reading that document that there is a 14-day grace period if the deletion request is successful.
However, according to the message I wrote above, I think my deletion request was not successful.

The document you guided me to says the following
>3. Navigate to the Delete your account section and select Delete account.
>4. Before you delete the account, carefully read what happens to the deleted account.
>5. Select Delete account and confirm you want to delete it in the confirmation dialog that appears.

I guess that confirmation dialog will display in step 5.
But, in my operation, it didn't appear and the above message appeared.
I think I am required to do something to proceed to step 5.

[Pasam Venkateshwarrao]

@[deleted] another way goto billing-->Manage and cancel the subscription and then try to delete the account.

[Deleted user]

I went to http://admin.atlassian.com/billing.

The “Billing Preview” page showed one subscription “Jira”, so I clicked “Manage”.

Next, the “Manage subscriptions” page appears.

That page shows my instance is deactivated.

I don't know how to cancel subscription in this page.

What should I do?

[Pasam Venkateshwarrao]

@[deleted] Not to worry Instance was Deactivated already.

[Deleted user]

Thank you for your repeated replies.

But I don’t know what I should do next.
Do I wait 14 days and then click on "Delete Account" again?

[Pasam Venkateshwarrao]

@[deleted] No Need of Delete account, Instance will stop work after 14 days once the trial ends

[Pasam Venkateshwarrao]

@[deleted] if it helps to you hit the accept answer

[Deleted user]

The purpose of my question is not to stop the instance.

It is to delete my account.

In other words, I want to completely delete my registration information.(i.e. name, email address, password...).

Will those be deleted automatically after 14 days?

[Pasam Venkateshwarrao]

@[deleted] can you provide access to me in your instance I will help to delete your account

[Deleted user]

I have invited you to my team.

[Pasam Venkateshwarrao]

@[deleted] the site was not available may be it was deleted

[Deleted user]

I know my site is not available.

As I mentioned before, all I want to do is delete my account.

What should I do?

[Pasam Venkateshwarrao]

@[deleted] can you contact the support and raise a support ticket

[Deleted user]

Thanks for your reply.
I have contacted support.
Hopefully this will resolve the issue.

To show my appreciation, I will click on “Accept Answer”.

[I.D Logo]

I am facing the same problem as Deleted user. I created this account to learn the use but later decided to delete because it was not the right fit for me. Now I cant seem to delete it. I have tried everything. Please, I need help.