The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How can I configure email notifications so that I ONLY receive certain types?

Romanella Podesta
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 10, 2018

Currently I receive an email for every little thing changed in my tickets (label automatic change, going from Support to Customer, end date change, etc.).

This is pretty overhelming since my email is filled with notifications that are not really useful.

Is there a configuration that allows users to ONLY receive notifications for certain type of modifications? Say new comments in tickets, tags, assignments? 

 

Thanks! 

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

1 vote
Joe Pitt
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
August 10, 2018

the notification scheme is set by the JIRA admin. The only thing you can do is change your profile so you don't receive updates you make. I suggest discussing with your teammates and administrator to decide what updates you all really want to receive.  I think the defaults are overwhelming and usually eliminate most of the notifications.  The admin can also create custom events, like 'Passed Testing' to fire when a fix passes testing and only notify a couple roles when it fires. In my experience most 'reporters' only want to know when an issue is closed. 

0 votes
Chris Nicosia
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
August 10, 2018

Romanella - Joe is spot on with his answer here.  The types of notifications you wish to get rid of for tickets where you are the Reporter can really only be changed by the notification scheme.   To reduce Jira email notifications for other people's tickets you are getting, checkout this article: https://moduscreate.com/blog/how-to-control-your-jira-notifications/

TAGS
AUG Leaders

Atlassian Community Events