How add several projects in the same portal of JIRA?

[Reyna Ibañez]

Hello everyone,

We want to have in the same portan different projects, I can't find the option to add them. someone can help on this ?

[Fazila Ashraf]

Hi @Reyna Ibañez 

Every JSM project has it's own helpdesk portal and cannot be shared with other JSM projects. May be you should re-strategise on combining both JSM projects to have their request types available in the same portal?

On the other hand, if you are on Premium, you can create multiple help centers to show a subset of the portals in your full site. Not sure whether it solves your original pain point though -> https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-help-centers/

[Reyna Ibañez]

we already have  2 projects in the same portal, but I didn't, Im trying to know how to do it. 

al

[Fazila Ashraf]

@Reyna Ibañez , i think there is a misunderstanding in the standard terminology. Could you explain what you refer as project & portal and the ask in detail?

[Reyna Ibañez]

Hello Fazila,

Thanks for try to help me. 

Portal & Project     below option to create and use.

in 3th imagen I want to add new project  like icone in already created portal

[Fazila Ashraf]

@Reyna Ibañez , unfortunately i have no idea what you are pointing in your second screenshot. 

What is that icon? What happens when you click on it?

[Reyna Ibañez]

hello Fazila, icon is  other project, when you click on it, open the portal  to make a request .

[Reyna Ibañez]

hello Piyush, I never share between project, could you share the steps or link to documentation about this specific point? I try to review all the schemes and portal and I can't see it.  Thanks

[Piyush Annadate _Community Leader_]

Create a project, and make sure the permission for those JSM projects to have 'Customer portal'.