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I am hoping to use this tool as support ticket service for my customers. I need to allow them access to tickets by their company. Does that mean I need to create a project specific to that company? Is it possible to create a project for a product line of ours and then restrict user access to only see tickets created by users from a specific company? Thanks, Tim.
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This worked. The only confusion I suffered was how to assign a security level to an issue. You need to have that security level in your profile to be able to assign it (which in retrospect makes perfect sense). Many thanks.
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