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Home domain redirceted to projekt portal

Ali Azzam
Contributor
September 18, 2020

When customers accessing service desk, they are redirected to project portal.

We have two different projects - with different customers. So when the customers from project number 1 accessing service desk portal 2, they get error message "You do not have a permission to log in. If you think this is incorrect, please contact your Jira administrators."

This is great.
But because the home domain is redirected to projekt 1 portal, customers from project 2 can`t access Service Desk.

Home domain (the is redirected to project portal)
https://servicedesk.amcbanking.com

Project redirect portal:
https://servicedesk.amcbanking.com/plugins/servlet/desk/portal/2

Are this first redirect changeable?

We want customers to log on service desk by either
https://servicedesk.amcbanking.com
or
https://servicedesk.amcbanking.com/plugins/servlet/desk

Then being able to choose the correct path (project) as shown on attached picture.
Then if they enter the project they are not allowed to, then they get the error message described earlier.

1 answer

0 votes
Jack Brickey
Community Champion
September 18, 2020

duplicate post -

https://community.atlassian.com/t5/Jira-questions/Changing-customer-portal/qaq-p/1483842 

@Ali Azzam , i have pinged others so that maybe you can get a different (and hopefully better answer. Cheers!

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