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Hide Employee Email Signatures

Joey Troy
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October 17, 2025

I know there is a handful of posts about this and there is some details on JIRA to hide the signatures 

https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/

However that does not totally work. I have been able to use the Email Response and hide the Signature the issue is we have images in our Employee Signatures and it added attachments so I kicked in an automation to delete the icons using regex to clean them up so it only attacks just the signature icons and not anything users could be attaching.

The issue now is I am stuck with icons that I can not remove from the comments which I have attached. So each time an employee responds this can become a huge mess if they keep responding through email and not through the portal.

I know there is "plugins" we can use but that is not an option for us. We are on Cloud by the way.

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Joey Troy
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 17, 2025

Looks like this is an known issue as well....

 

https://jira.atlassian.com/browse/JRACLOUD-80080

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