Hi getting error Product offline This Jira Software subscription is deactivated.

[Surjan Pritraj]

Hi getting error Product offline This Jira Software subscription is deactivated. I was using free version so dont have an account to go via normal helpdesk .

How can i get it reactivated

[Ste Wright]

Hi @Surjan Pritraj 

Have you used the instance recently?

You can try via Atlassian Support:

• For the first dropdown, select My Account
• For the topic, select Help with a deactivated site
• Populate the details

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In relation to deactivation policies, see this help page for more information, specifically this section:

What happens to Free plan products if they're inactive for too long?

Confluence

Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page—that’ll count as activity and reset the 120-day clock.

Jira

If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.

Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in, and view something to restart the 120 days.

There's also a data retention period beyond this:

Data retention period

The length of your product’s data retention period will depend on the plan and billing system. At the end of this data retention period, your product’s data will be permanently deleted and cannot be recovered. If you want immediate deletion of your data, you can submit a request.

Plan	Data retention period
Trials	15 days
Free, Standard or Premium plan	60 days* *For Free plans managed by the original billing system, data is only retained for 15 days. Learn how to tell the difference

Ste