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  • Hi, When i tried to login today. Your Atlassian Cloud products are suspended error message pop up.

Hi, When i tried to login today. Your Atlassian Cloud products are suspended error message pop up.

Mohit Jain
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I'm New Here
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September 4, 2024

 

 

Your Atlassian Cloud products are suspended

Your subscription for Atlassian Cloud hasn't been renewed.
If you're a site admin, go to admin.atlassian.com
View site bill to update your payment details.
Screenshot 2024-09-04 124418.png
Can please help me to restore my account.

1 answer

0 votes
Trudy Claspill
Community Champion
September 4, 2024

Hello @Mohit Jain 

Welcome to the Atlassian community.

You need to follow the guidance provided in the message. Have you tried that?

If you don't have adequate permissions to update the billing information for your products you will have to reach out to the people within your company that do have those permissions.

Mohit Jain
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 4, 2024

Hi @Trudy Claspill . I had also tried to reactivate the subscription, but it wont work. 

 

Trudy Claspill
Community Champion
September 4, 2024

What exact steps have you executed?

In exactly what way is it not working? Are you unable to access the steps in the directions? Are you getting an error message?

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